Managed IT

Welcome! You can raise a Support request from the options provided.

What can we help you with?

Office 365

Required fields are marked with an asterisk

{"xsrfToken":"3bc4469df33fde3af218ce6aad7e3b3edfc23b92_lout","branding":{"id":"1","key":"itsm","name":"Managed IT","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b8e74b81-1509-4d2c-85be-b4d5f25261e3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmJlYTRhZi02YjE4LTQ1YmYtYTMyZS01ZTBhZTgyZDVlMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4ZTc0YjgxLTE1MDktNGQyYy04NWJlLWI0ZDVmMjUyNjFlMyI6WyJyZWFkIl19LCJleHAiOjE3NjkxNTIzMDYsIm5iZiI6MTc2OTE1MTcwNn0.TaRQaLyF_lhbUxLxo96BGfaLagstTPsTDCSxiO3rWW4&client=b2bea4af-6b18-45bf-a32e-5e0ae82d5e27&mode=fit","logoId":"b8e74b81-1509-4d2c-85be-b4d5f25261e3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Managed IT","sharedPortalName":"Cervon Latvia","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Managed IT","sharedPortalName":"Cervon Latvia","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/117f02b3-a8c5-4dd5-ae81-62607f60ca53/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmJlYTRhZi02YjE4LTQ1YmYtYTMyZS01ZTBhZTgyZDVlMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExN2YwMmIzLWE4YzUtNGRkNS1hZTgxLTYyNjA3ZjYwY2E1MyI6WyJyZWFkIl19LCJleHAiOjE3NjkxNTIzMDYsIm5iZiI6MTc2OTE1MTcwNn0.mWZMZRihQXIDGvVPll7_DhCQZtN4bRuuRrZnsXhXGSA&client=b2bea4af-6b18-45bf-a32e-5e0ae82d5e27&height=300&mode=fit","bannerMediaApiFileId":"117f02b3-a8c5-4dd5-ae81-62607f60ca53","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"itsm","projectId":10001,"serviceDeskId":1,"name":"Managed IT","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10006","name":"IT Support","descriptionHtml":"","callToAction":"IT Support","introHtml":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10575,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10575","groups":[1],"key":""},{"id":"10023","name":"Microsoft 365","descriptionHtml":"","callToAction":"Microsoft 365","introHtml":"<p>Assign licenses or change the assigned licenses on Microsoft 365 user profiles.</p>","icon":10520,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10520","groups":[1],"key":""},{"id":"10022","name":"Office 365","descriptionHtml":"","callToAction":"Office 365","introHtml":"<p>Assign licenses or change the assigned licenses on Office 365 user profiles.</p>","icon":10519,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10519","groups":[1],"key":""},{"id":"10008","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10529,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10529","groups":[1],"key":""},{"id":"10009","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10527,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10527","groups":[1],"key":""},{"id":"10011","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10006,10022,10023,10009,10008]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a0d6205b-e393-3309-aeeb-f4ef9e7bcb81","appLinkName":"System Confluence","appLinkUrl":"https://cervon.atlassian.net/wiki","spaceKey":"ITSM1","spaceName":"Managed IT","spaceUrl":"https://cervon.atlassian.net/wiki/spaces/ITSM1","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":1,"kbLinkDomainURLs":["https://cervon.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmJlYTRhZi02YjE4LTQ1YmYtYTMyZS01ZTBhZTgyZDVlMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxNTI5MDYsIm5iZiI6MTc2OTE1MTcwNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PFWrX8S3_NHncRDpBoiHjHLYqdrkR3KgJnQBNYcjT6s","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"b2bea4af-6b18-45bf-a32e-5e0ae82d5e27","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10022,"projectId":10001,"issueType":{"id":"10022","name":"Office 365"},"form":{"name":"Office 365","descriptionHtml":"","callToAction":"Office 365","intro":"<p>Assign licenses or change the assigned licenses on Office 365 user profiles.</p>","instructions":"","icon":10519,"iconUrl":"https://cervon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10519","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10022","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10022","calendarParams":{"firstDay":0,"date":"2026-01-23T09:01:47+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a0d6205b-e393-3309-aeeb-f4ef9e7bcb81","appLinkName":"System Confluence","appLinkUrl":"https://cervon.atlassian.net/wiki","spaceKey":"ITSM1","spaceName":"Managed IT","spaceUrl":"https://cervon.atlassian.net/wiki/spaces/ITSM1","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":1,"kbLinkDomainURLs":["https://cervon.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmJlYTRhZi02YjE4LTQ1YmYtYTMyZS01ZTBhZTgyZDVlMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxNTI5MDcsIm5iZiI6MTc2OTE1MTcwNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.h5X-OLxs2olAbtq6heL6hTlGYQDKPybMrEpse51asOU","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"b2bea4af-6b18-45bf-a32e-5e0ae82d5e27","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=footer&xdm_e=https%3A%2F%2Fcervon.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMmVlZWYzMjI0ZTNlNGNkZjNhYTE2NDM4NjJlMDYxYjExYzI5ZTM1YTgzMTA4ZWFhYWI2ZDkxYTMzYjg3MDE0IiwiaXNzIjoiMTVmOGFkZjItZTNhYi0zY2RjLTgxNWYtYTZmNjZkN2U4MmI5IiwiY29udGV4dCI6e30sImV4cCI6MTc2OTE1MjYwNywiaWF0IjoxNzY5MTUxNzA3fQ.d39JH8-0TSFQZwTkK8tZlxym8YT_NBGAyDEpGQ2rLQE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjE1ZjhhZGYyLWUzYWItM2NkYy04MTVmLWE2ZjY2ZDdlODJiOSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvY2Vydm9uLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2NlcnZvbi5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJJVFNNIiwiaWQiOiIxMDAwMSJ9fX0sImV4cCI6MTc2OTE1MjYwNywiaWF0IjoxNzY5MTUxNzA3fQ.XoQTB0jDzKIH-iL7oWSemPMoM-_05S0-hbMhtNSrpSc\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://cervon.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://cervon.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ITSM\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ITSM\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"10022\\\"}\",\n \"timeZone\":\"Europe/Riga\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://cervon.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cervon","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3bc4469df33fde3af218ce6aad7e3b3edfc23b92_lout","baseUrl":"https://cervon.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cervon.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b2bea4af-6b18-45bf-a32e-5e0ae82d5e27","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9880c5aa796b4109b2eb836a2b8aaff5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cervon.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}